Return And Refund Policy

Return Policy

If your order has arrived and you've accidentally ordered the wrong item, we will happily accept unopened product in its original condition for return for exchange. Because our products are consumable goods, and fall under food standard guidelines, they need to be received back as soon as possible, within 14 days of ordering. Once you have arranged and sent the return back safely, an exchange item will be sent out to you. Or, we can provide a credit for a future order if you prefer. Because we include one shipping charge free for the original delivery, we will need to charge you for any additional shipping charges incurred.

Refund Policy

If your order has arrived and something is wrong with it's condition, or damaged, please let us know as soon as possible at info@reactiv.co.nz, within 7 days of ordering. It will need to be returned. We will then correct the issue as soon as we can by sending out a replacement. Sorry we don't accept goods back for a change of mind or refund beyond 30 days of ordering.

Return Address

Please make contact with us by email or phone before returning your item:

Email: info@reactiv.co.nz

Phone: +64 274 819 977

Then send your parcel to:

Reactiv Supplements, PO Box 91532, Victoria Street West, Auckland CBD, Auckland.

Consumer Guarantees Act

You are protected under the Consumers Guarantees Act of New Zealand.